This award celebrates businesses who built meaningful connections with customers in 2022. Leveraging the often-unprecedented circumstances of this past year, they served customers in new and tailored ways. Some launched a service, others created an online store, and many solved a common challenge their customers were facing. Whatever the specific circumstance, these nominees switched things up to better serve their customers.
Learn what our 2022 Service Stars did to switch things up and serve their customers, in their own words.
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Catalyst Health Solutions Inc.
“At Catalyst Health Solutions Inc., we believe access is essential in the delivery of health care. While we are still navigating our new normal, Catalyst Health Solutions is going back to its roots and continuing what we always aimed to do. Through our collaborative efforts, we provided better access to all with our addition of a nurse practitioner, and wellness services. As well as the official launch of our Concierge Medical membership program, Catalyst looked to creating a better financial package that was affordable where patients can get the utmost amount of assistance by utilizing all our services. Not only does this allow them access to our family practitioner, but the services outside of those monthly appointments are of unlimited use.”
Heave Away Waste Management
“The past year has been challenging for us all. Most local businesses have had to pivot their operations and service offerings and think a little differently on how to get the job done. Heave Away’s main source of business came from commercial companies who needed waste management services and with many businesses not open regular hours, a lot of employees working from home/online etc., our pick ups were decreasing due to volume. We then realized that we could and should be more to the communities we serve. Not only focussing on waste disposal, but helping people manage their waste at home and their businesses properly and sustainably.
We began to offer more waste management options to residents for project cleaning at their homes, businesses could avail of recycling and composting programs, and we focussed on waste diversion initiatives such as waste auditing to give companies the data they needed to help with “Greening” their businesses and separating their waste streams to prevent unnecessary waste going to the landfill. We also invested in top-of-the-line software to service our customers optimally with fuel and route efficiency, and purchased scales for our trucks to let clients know how much their bins weighed to either increase or decrease the frequency of service.”
Munn Insurance
“The past two years have been challenging for all business. COVID really hit us all very hard. From shutdowns to lockdowns our ability to manage our business was tested. And tested again. With the offices closed and employees needing the flexibility to work from home. We had to pivot.
In the height of COVID and just prior to the first lockdown in our province, we decided to send all our staff home. It was safer for all. And our young staff had children out of school and no daycare. It was the right thing to do. But we still had a business to run and customers to serve.
We had invested significantly in a state-of-the-art Cisco VOIP phone system. The new phone system provides significant flexibility to enhance the overall customer experience and enables better data tracking capabilities. In addition, with the VOIP system we are better able to support work from home and hybrid working options for our employees while maintaining all data tracking and measurement functionality and integration with our BMS. So when COVID forced us into a lockdown, we were fully operational within hours of closing our offices to the staff and public. It was BAU for our people and our customers never noticed the slightest erosion in service quality.”
Rio Tinto – IOC
IOC is committed to promoting the Safety and Health of our employees and our partners both inside and outside of our gate. As such, the Emergency Response and Security Team within IOC often provide services to the community in support of our Emergency Responders locally.
As a show of our commitment to serve the community we operate in, we hold a Mutual Aid with the town of Labrador City Fire Department and as well, Labrador Grenfell Health whereby we: